How HELP2SERVE.CARE collects, uses, discloses, and safeguards the personal information you share with us.
HELP2SERVE.CARE ("HELP2SERVE.CARE," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://help2serve.care (the "Site"), submit forms, subscribe to communications, apply for programs, participate in programs, donate, or otherwise interact with us.
By using the Site or submitting information to us, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or submit information to us.
Information you voluntarily provide. We may collect information you choose to provide, including:
Information collected automatically. When you visit the Site, we and our service providers may automatically collect: IP address, browser type, device information, operating system, pages visited, referring website, time and date of access, and website usage statistics. This helps us improve website performance and user experience and is collected through cookies and similar technologies (see Section 7).
Information from third parties. If you interact with us through a third-party platform (for example, WhatsApp or a social media channel), we may receive information from that platform in accordance with its policies and your settings.
We may use your information to:
If you are located in the European Economic Area or the United Kingdom, we process your personal information based on your consent (for example, for marketing emails); the performance of a contract or pre-contract steps at your request (for example, processing your application); our legitimate interests in operating and improving our programs and Site; and compliance with legal obligations. You may withdraw consent at any time (see Section 14).
If you subscribe to our mailing list, register for a program, or otherwise provide your email address, we may send communications regarding volunteer opportunities, program updates, organizational news, fundraising campaigns, educational resources, and events and announcements. You may unsubscribe at any time using the link in our emails or by contacting us at info@help2serve.care.
If you provide a mobile or WhatsApp number, you may consent to receive text messages from us about your application, program logistics, events, and updates, including through dedicated WhatsApp community groups.
The Site may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, understand visitor behavior, measure marketing effectiveness, and personalize experiences. You can manage your choices through the "Cookie preferences" option on the Site and through your browser settings. Disabling certain cookies may affect how the Site functions.
As a nonprofit, we may participate in the Google Ad Grant program and may use Google Analytics, Google Ads, Meta (Facebook/Instagram) technologies, and similar tools to understand website traffic, measure outreach, and improve our programs. These services may collect information about your interactions with the Site through cookies and related technologies, subject to their own privacy policies.
You can learn about Google's practices and opt out of Google Analytics using Google's privacy resources and the Google Analytics Opt-out Browser Add-on, and you can adjust advertising preferences through your browser or device settings.
When you apply to volunteer or participate, we collect the application information described in Section 2 to evaluate eligibility, place you in a program, and prepare for your participation.
Because our programs may involve service alongside vulnerable populations, including children, we may — where applicable — require or conduct background checks or request references for certain participants, leaders, or roles. Where background checks are performed:
For participants who travel with us, we may collect additional information necessary to deliver programs safely and manage in-country logistics, which may include: passport details, visa information, travel itineraries, emergency and next-of-kin contacts, dietary needs, travel insurance information, and relevant health or medical information needed for participant safety.
This information may be shared, only as necessary, with in-country partners, program leaders, accommodation and transportation providers, and, in an emergency, with medical providers and a participant's designated family or emergency contacts. Because we operate internationally, this information may be transferred to and processed in the destination country and the United States (see Section 18). We treat health and similar sensitive information with heightened care and limit access to those who need it for safety and program delivery.
During programs and events, we and our representatives may capture photographs, video, and audio that include participants. With appropriate consent, we may use this media in promotional, educational, fundraising, and informational materials, including on the Site, social media, and printed materials.
Online donations and program payments may be processed through secure third-party payment processors. We do not store complete credit card numbers or payment account information on our servers. Please review the privacy policies of any payment provider used to process your transaction.
HELP2SERVE.CARE provides educational, volunteer, and service-learning opportunities. Information submitted through the Site is not intended to establish a provider-patient relationship. Please do not submit confidential medical information through website contact forms unless specifically requested and secured through appropriate channels. The Site does not provide medical diagnosis, treatment, or emergency medical services. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.
We do not sell personal information. We may share information:
We retain personal information for as long as needed to fulfill the purposes described in this Privacy Policy, including responding to inquiries, administering programs, processing donations, and meeting legal, accounting, or reporting requirements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
The Site and our programs are directed to adults (18 and older). We do not knowingly collect personal information from children under 13 without appropriate parental consent. Participants under 18 are handled through a separate application process with adult supervision and parental or guardian involvement. If we learn we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it. If you believe a child has provided us personal information, contact info@help2serve.care.
HELP2SERVE.CARE is based in the United States, and our service providers and program partners may be located in the United States or other countries. If you access the Site or submit information from outside the United States, you acknowledge that your information may be transferred to, stored, and processed in the United States or other jurisdictions where data protection laws may differ from those in your country.
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, provides you specific rights.
Categories of personal information we may collect include identifiers (such as name, email, phone number, mailing address, IP address); demographic information (such as date of birth); education and professional/affiliation information; commercial information (such as donation history); internet activity (such as Site usage); geolocation (general, from IP address); emergency contact information; and, for travel participants, certain sensitive information such as passport details and health information needed for safety. We collect this information for the purposes described in Section 3.
Your rights. Subject to legal limits, you have the right to:
We do not sell your personal information and do not sell or share the personal information of minors.
You may submit a request by emailing info@help2serve.care. We may need to verify your identity before responding, and you may use an authorized agent to submit a request on your behalf. We will respond within the timeframes required by law.
Depending on your state or country of residence, you may have rights regarding your personal information, including access, correction, deletion, restriction of certain processing, and withdrawal of consent where applicable. To exercise these rights, contact us using the information below. EEA/UK residents also have the right to lodge a complaint with their local data protection authority.
The Site may contain links to third-party websites and services. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing them with personal information.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date, and material changes will be communicated as required by law. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or our privacy practices, contact:
HELP2SERVE.CARE
Email: info@help2serve.care
Phone: +1 (415) 669-0055
Website: https://help2serve.care
El Dorado Hills, California, USA